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Terms & Conditions

Last updated: 7 October 2026

1. About These Terms

These terms govern your use of the zerotoonebrand.in website (including landing pages such as /growth-system) and every service you engage Zero to One ("we", "us", "our", "the studio") for, including web design & development, landing pages, Meta (Facebook and Instagram) advertising management, tracking set-up, solution-based software, SEO, AI chatbots, WhatsApp automation and mobile apps. By submitting an enquiry form, messaging us, paying an invoice or otherwise engaging our services, you agree to these terms. A separate signed proposal or written quote for a specific project takes precedence over this page only where the two directly conflict, and only for that project.

2. Our Services

We provide the following, delivered by one accountable team:

• Web design & development, including conversion-focused websites and landing pages
• Meta advertising: campaign set-up, creatives, copy, testing, optimisation and reporting
• Tracking and lead capture (Meta Pixel, Conversions API, WhatsApp lead routing)
• Solution-based software, AI chatbots, WhatsApp automation and mobile apps
• SEO and digital marketing

The exact scope, deliverables, timeline and fees are set out in our written plan, quote or proposal. Anything not listed in it is outside the scope and is quoted separately.

3. Free Plan & Quotes

The free custom plan and quote we send after you contact us carries no obligation on either side. Quotes are valid for 7 days unless stated otherwise, are based on the information you gave us, and may be revised if that information changes. Work starts only after you accept the quote in writing (WhatsApp or email is enough) and the advance is received.

4. Fees, Payment & Taxes

• An advance, as stated in the quote, is due before any work begins. The balance is due at the milestones stated in the quote and, in any case, before the website goes live or final files, access or credentials are handed over.
• Recurring services (ad management, retainers, maintenance, hosting we manage) are billed monthly in advance, and renew automatically until cancelled under section 12.
• Invoices are payable within 7 days unless stated otherwise. Overdue amounts carry interest at 2% per month, and we may pause work, take a live website offline, or withhold files and access until the account is settled in full.
• All fees are exclusive of GST and any other applicable taxes, which you pay in addition.
• You bear all bank, gateway and currency-conversion charges. If you reverse or dispute a valid payment, you remain liable for the amount and for any costs we incur recovering it.

5. No Refunds

Because we reserve team capacity, begin work and commit resources as soon as you pay, all fees paid to us are final and non-refundable. This includes advances and deposits, set-up and build fees, creative production, monthly management fees, and fees for work that is in progress, paused or not yet used.

• No refund is due if you change your mind, cancel, are unhappy with results or ad performance, supply content or feedback late, stop responding, or if a third-party platform restricts your account.
• Disagreement over design taste or style is handled through the revision process in section 9, not through a refund.
• Credits, discounts and free items have no cash value.
• The only exception is where we have taken payment and not started any work at all, in which case we may, at our sole discretion, refund the amount less payment-gateway charges and an administration fee.

Nothing in this section limits any right that applicable law gives you and that cannot be waived by agreement.

6. Ad Budget, Ad Accounts & Third-Party Platforms

• Ad spend is separate from our fees and is paid by you directly to Meta (or the relevant platform). We do not hold, refund or guarantee the use of your ad budget, and any budget we recommend is a suggestion, not a promise of results.
• Ad accounts, Pixels, pages and domains belong to you. You are responsible for keeping them in good standing, for billing, and for giving us the access we need.
• Meta, Google, WhatsApp, hosting and other platforms set and change their own rules, algorithms, pricing and approval decisions. We are not liable for ad disapprovals, account restrictions or bans, delivery changes, outages, or losses caused by a platform, and our fees remain payable when this happens.
• You are responsible for your offer, products, claims and content being lawful, accurate and compliant with platform policies. We may refuse or stop any campaign we believe breaks the law or a platform's rules.

7. No Guarantee of Results

We commit to sound strategy and careful execution, but we do not guarantee leads, enquiries, sales, return on ad spend, rankings, traffic or any other outcome. Results depend on your offer, pricing, market, budget, sales process and follow-up, and on factors outside our control. Figures, examples and calculators on our pages are illustrative only and are not a forecast or promise. Delivery of the build, tracking and optimisation work described in your quote is what you pay for, whatever the commercial result.

8. Timelines & Client Responsibilities

Timelines such as "website live in 48 hours" are estimates that start only after we have received the advance, all content, brand assets, access and approvals we need. Delays on your side move the timeline and do not entitle you to a refund or discount. If you do not respond for 14 days, we may pause the project; restarting may involve a new schedule and a rescheduling fee, and after 60 days of inactivity we may treat the project as completed or abandoned, with all fees payable. You confirm that you own or have the right to use all text, images, logos and other material you give us.

9. Revisions & Change Requests

Each quote includes a limited number of revision rounds (two, unless the quote says otherwise). Revisions fix or refine the agreed work; they do not cover a change of direction, new pages, new features, new creatives or extra campaigns. Those are change requests and are quoted and paid for before we proceed. Unused revisions lapse once the website goes live.

10. Intellectual Property & Ownership

• Ownership of the final agreed deliverables transfers to you only after every invoice for them has been paid in full. Until then, you have no right to use them beyond the review we allow, and we may remove them.
• We keep all rights in our pre-existing tools, code libraries, templates, frameworks and know-how, and in anything not specifically paid for and listed as a deliverable.
• Unless you tell us otherwise in writing before launch, we may show the finished work, screenshots and the results in our portfolio, case studies and marketing.
• Third-party assets (stock images, fonts, plugins, licensed software) stay under their own licences, and their renewal costs are yours.

11. Hosting, Domains & Ongoing Costs

Domain registration, hosting, premium plugins, ad accounts, SaaS and other subscriptions are your responsibility and cost unless the quote expressly includes them. We are not responsible for downtime, data loss or security issues at third-party providers, or for content, plugins or changes added by you or anyone else after handover. After handover, we have no duty to maintain, update or fix the deliverables unless you have a paid maintenance agreement.

12. Cancellation & Termination

• You may cancel a monthly or retainer service with 30 days' written notice, effective at the end of the billing month in which the notice period ends. Fees already billed or paid for any period are not refunded.
• If you cancel a project before completion, you pay for all work done and all time reserved up to the cancellation date, and the advance is not refunded.
• We may suspend or end the engagement immediately, without refund, if you do not pay, mislead us, abuse our team, break the law or platform rules, or supply content we reasonably consider unlawful or harmful.
• On termination, all unpaid fees become due immediately, and sections 5, 6, 7, 10, 14, 15 and 18 continue to apply.

13. Confidentiality

We treat non-public business information you share with us as confidential and do not disclose it except to deliver the project (for example to a sub-contractor bound by similar duties), to meet a legal requirement, or where it is already public. Information you submit through our forms is handled under our Privacy Policy.

14. Disclaimer & Limitation of Liability

To the fullest extent permitted by law, our services and deliverables are provided "as is" and we give no warranty of uninterrupted or error-free operation, fitness for a particular purpose, or compatibility with every browser, device, platform or network. We are not liable for indirect, incidental or consequential loss, including lost profits, lost revenue, lost leads, lost data or lost business opportunities. Our total liability for any claim connected with a service is limited to the fees you actually paid us for that service in the 3 months before the claim arose. Any claim must be notified to us in writing within 30 days of the event it relates to.

15. Indemnity

You agree to compensate and defend us against claims, losses and costs (including reasonable legal fees) arising from the content, products, offers and claims you supply or advertise, your breach of these terms, your breach of any law or platform policy, or your infringement of anyone's rights.

16. Communications & Consent

By submitting a form or messaging us, you agree that we may contact you by WhatsApp, phone, SMS and email about your enquiry and our services. You can ask us to stop at any time. Conversations on WhatsApp and email form part of our written record of what was agreed.

17. Website Use

You may browse and use zerotoonebrand.in for its intended purpose: learning about our services and getting in touch. You agree not to misuse the site (attempting to breach security, scraping content for commercial resale, submitting false or automated enquiries, or interfering with its normal operation).

18. Governing Law & Disputes

These terms are governed by the laws of India. Before starting any legal proceeding, you agree to raise the issue with us in writing and to give us 15 days to resolve it in good faith. Any dispute that remains will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

19. General

If any part of these terms is found unenforceable, the rest stays in force. Our failure to enforce a term is not a waiver of it. You may not transfer your rights under these terms without our written consent. We are not liable for delay or failure caused by events beyond our reasonable control, such as outages, platform changes, power or internet failures, strikes, natural events or government action.

20. Changes to These Terms

We may revise these terms from time to time. The "Last updated" date above shows the current version, and the version in force when you accepted a quote applies to that engagement unless you and we agree otherwise in writing.